Kayo Sports is the go-to platform for streaming live and on-demand sport in Australia. While it delivers incredible action, technical issues can sometimes interrupt your viewing experience. Whether you are struggling to log in or dealing with frustrating buffering, most problems can be fixed with a few simple steps. This guide provides clear solutions to get you back in the game visit kayosports.com.au/connect.
Solving Common Login Problems
Being unable to log in is a common first hurdle. Before contacting support, run through these quick checks, as they solve the majority of access issues.
- Check Your Credentials: The most frequent error is a simple typo. Carefully re-type your email address and password, paying close attention to spelling and ensuring the Caps Lock key is off. Make sure you are using the email address that is linked to your active Kayo subscription.
- Reset Your Password: If you are unsure about your password, use the “Forgot your password?” link on the Kayo login page. You will receive an email with instructions to create a new one. If the email does not arrive, check your spam or junk folder.
- Review Your Subscription Status: If your login details are correct, your account may be inactive. A failed payment or an expired subscription can prevent access. Log into your Kayo “My Account” section on a web browser to review your subscription status and update your payment details if necessary.
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Fixing Streaming and Buffering Issues
Once you are logged in, the next challenge can be achieving a smooth stream. Buffering or poor video quality is almost always related to your internet connection or device.
- Test Your Internet Speed: Kayo recommends a minimum speed of 7.5 Mbps for seamless HD streaming. Use a free online speed test to check your connection. If your speed is low, try restarting your modem and router by unplugging them from power for 30 seconds.
- Restart the App and Your Device: The classic “turn it off and on again” works for a reason. Close the Kayo app completely (do not just leave it running in the background) and restart your device. This clears temporary memory and can resolve many performance glitches.
- Lower the Video Quality: If your internet connection is unstable, Kayo’s “Auto” video quality setting might struggle. Manually change the video quality to a lower setting, like “Medium” or “Low.” This reduces the data demand and can provide a more consistent, buffer-free stream.
App and Browser-Specific Fixes
Sometimes the problem lies with the software you are using to watch Kayo. Keeping your apps and browsers updated is essential for compatibility and performance.
- Update Your Software: Check your device’s app store for any updates to the Kayo app. If you are watching on a computer, ensure your web browser (like Chrome, Firefox, or Safari) is updated to the latest version.
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- Clear the Cache: Over time, apps and browsers store temporary data that can become corrupted. Go into your device’s settings, find the Kayo app, and clear its cache. For web browsers, go into the history or privacy settings to clear the cache and cookies. This simple step forces the app to load fresh data and can solve persistent streaming errors.
